Refund policy

Refund Policy

Due to the nature of our products, we do not accept returns, exchanges, or refunds based on customer preferences.
Please note that we are also unable to accept cancellations or changes to orders once they are confirmed.

In the event of a problem on our part, we will handle the situation with sincerity.
Please contact us within 7 days of receiving the product if any of the following applies:

  • The product is damaged or significantly defective

  • You received an item different from your order

Please note: even if the above applies, we cannot accept returns or refunds without prior notice and our approval.

Returns and refunds will not be accepted in the following cases:

  • More than 7 days have passed since delivery

  • The product has been used

  • The product was damaged or stained after delivery due to customer handling

  • The original packaging (e.g., label or box) has been damaged or lost

  • The product has been opened (due to food hygiene regulations)

If you have any questions, please feel free to contact us via our [Contact Form].